Dispute evidence required

Last updated: April 24, 2024
This disputes event occurs when Checkout.com receives a dispute that you need to provide evidence for.

1{
2  "id": "evt_b6anegml5j6u7kwzuzdg6r4sem",
3  "source": "dispute",
4  "type": "dispute_evidence_required",
5  "timestamp": "2022-12-15T15:20:32.582+00:00",
6  "version": "1.0.6",
7  "data": {
8    "id": "dsp_9rjdlsd4epepfjyyf9vl",
9    "date": "2022-12-15T15:20:31.5042702+00:00",
10    "category": "fraudulent",
11    "amount": 8150,
12    "currency": "GBP",
13    "reason_code": "10.4",
14    "payment_id": "pay_cnhuomagalglgozxy5zm",
15    "payment_action_id": "act_7B15779D173D0W45700D",
16    "payment_reference": "Disputes QA",
17    "payment_method": "VISA",
18    "client_id": "cli_rfj4yr43ivge3jo3n22x3hgiei",
19    "processing_channel_id": "c_ozdhi2aysxjebj6kumgzyrbo24",
20    "entity_id": "ent_3heic3vsec6urkmvnm7uwcqr5m",
21    "evidence_required_by": "2023-10-31T18:00:00+00:00"
22  },
23  "action_invocations": [
24    {
25      "workflow_id": "wf_brnpj6mz3ikubf4rnrwv5wf4we",
26      "workflow_action_id": "wfa_b3v2nwsecafevdlzc2y25prqjy",
27      "status": "successful",
28      "_links": {
29        "self": {
30          "href": "https://api.sandbox.checkout.com/workflows/events/evt_2nmevcqdpozuhcmkgvrsdkczka/actions/wfa_b3v2nwsecafevdlzc2y25prqjy"
31        }
32      }
33    },
34    {
35      "workflow_id": "wf_q4fomi4viymuloycgjd6w2xt2a",
36      "workflow_action_id": "wfa_bqcrstzhyjiujalidwp6wrikyi",
37      "status": "successful",
38      "_links": {
39        "self": {
40          "href": "https://api.sandbox.checkout.com/workflows/events/evt_2nmevcqdpozuhcmkgvrsdkczka/actions/wfa_bqcrstzhyjiujalidwp6wrikyi"
41        }
42      }
43    }
44  ],
45  "_links": {
46    "self": {
47      "href": "https://api.sandbox.checkout.com/workflows/events/evt_2nmevcqdpozuhcmkgvrsdkczka"
48    }
49  }
50}
Example webhook
