Request for information

Last updated: June 24, 2026

This event occurs when Checkout.com sends you a compliance request for a payment.


1{
2  "id": "evt_wywimyuzsuwuxbxzheva4wbxx4",
3  "type": "request_for_information",
4  "version": "1.0.2",
5  "created_on": "2026-03-13T06:03:34.1049987Z",
6  "data": {
7    "created_at": "13 Mar 2026, 06:03 AM",
8    "payment_amount": "38.23 GBP",
9    "payment_id": "pay_5xcgbfabfmeyncdry5biyvhyoi",
10    "payment_reference": "",
11    "recipient": "Jane Compliance",
12    "response_time": "20 Mar 2026, 06:03 AM",
13    "url": "https://dashboard.checkout.com/payments/compliance-requests/pay_5xcgbfabfmeyncdry5biyvhyoi",
14    "merchant_name": "ABC Limited",
15    "email": {
16      "preheader": "RFI",
17      "subject": "Compliance request for payment pay_5xcgbfabfmeyncdry5biyvhyoi"
18    }
19  },
20  "_links": {
21    "self": {
22      "href": "https://api.checkout.com/workflows/events/evt_wywimyuzsuwuxbxzheva4wbxx4"
23    }
24  }
25}

Example webhook