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Account management

Find information on how to use the Dashboard, managing your account, and fees.

Integration

Find information on payment methods, testing, and implementation.

Payments and refunds

Find information on charges, refunds, and payouts to cards.

Reporting

Find information on webhooks, reports, and settlements.

Risk management

Find information on fraud detection, 3D Secure (3DS), disputes, and chargebacks.

Ecommerce platforms

Find information on how to integrate, configure, and troubleshoot ecommerce platforms.

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Reporting

Integration

Account management

Risk management

Account management

Payments and refunds

Risk management

When a dispute is raised against a payment, a chargeback is initiated. The chargeback will immediately reverse the payment, and debit your account for both the payment amount and a dispute fee. The card network will hold these funds for the duration of the dispute process.

Based on the outcome of the dispute:

Dispute won - The disputed amount (chargeback) will be returned to your account.
Dispute lost - The disputed amount (chargeback) will be lost. You can take your case to arbitration if you want to argue your case further.

For more information, see our disputes guide.

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