Dispute evidence required

Last updated: June 4, 2025
This disputes event occurs when Checkout.com receives a dispute that you need to provide evidence for.

1{
2  "id": "evt_b6anegml5j6u7kwzuzdg6r4sem",
3  "type": "dispute_evidence_required",
4  "timestamp": "2022-12-15T15:20:32.582+00:00",
5  "version": "1.0.6",
6  "data": {
7    "id": "dsp_9rjdlsd4epepfjyyf9vl",
8    "date": "2022-12-15T15:20:31.5042702+00:00",
9    "category": "fraudulent",
10    "amount": 8150,
11    "currency": "GBP",
12    "reason_code": "10.4",
13    "payment_id": "pay_cnhuomagalglgozxy5zm",
14    "payment_action_id": "act_7B15779D173D0W45700D",
15    "payment_reference": "Disputes QA",
16    "payment_method": "VISA",
17    "client_id": "cli_rfj4yr43ivge3jo3n22x3hgiei",
18    "processing_channel_id": "c_ozdhi2aysxjebj6kumgzyrbo24",
19    "entity_id": "ent_3heic3vsec6urkmvnm7uwcqr5m",
20    "evidence_required_by": "2023-10-31T18:00:00+00:00"
21  },
22  "action_invocations": [
23    {
24      "workflow_id": "wf_brnpj6mz3ikubf4rnrwv5wf4we",
25      "workflow_action_id": "wfa_b3v2nwsecafevdlzc2y25prqjy",
26      "status": "successful",
27      "_links": {
28        "self": {
29          "href": "https://api.sandbox.checkout.com/workflows/events/evt_2nmevcqdpozuhcmkgvrsdkczka/actions/wfa_b3v2nwsecafevdlzc2y25prqjy"
30        }
31      }
32    },
33    {
34      "workflow_id": "wf_q4fomi4viymuloycgjd6w2xt2a",
35      "workflow_action_id": "wfa_bqcrstzhyjiujalidwp6wrikyi",
36      "status": "successful",
37      "_links": {
38        "self": {
39          "href": "https://api.sandbox.checkout.com/workflows/events/evt_2nmevcqdpozuhcmkgvrsdkczka/actions/wfa_bqcrstzhyjiujalidwp6wrikyi"
40        }
41      }
42    }
43  ],
44  "_links": {
45    "self": {
46      "href": "https://api.sandbox.checkout.com/workflows/events/evt_2nmevcqdpozuhcmkgvrsdkczka"
47    }
48  }
49}
Example webhook
