Generate payment proof documents
Last updated: July 8, 2026
You can generate a downloadable PDF that confirms a payment event directly from the Dashboard. Share these documents to support customer queries, fulfillment release, finance reconciliation, and dispute evidence.
You can generate a:
- Proof of Refund PDF
- Proof of Capture PDF
- Proof of Void PDF
Generate a Proof of Refund PDF from the Payment details page, so you can send this to your customers as proof that a refund has been initiated.
Users with the Manage payment documents permission can generate a Refund PDF for payments that have been refunded or partially refunded.
To generate a Proof of Refund PDF:
- Sign in to the Dashboard.
- Go to Payments > Processing > All Payments.
- Select the relevant payment to open its Payment details page.
- At the top of the Payment details page, select Refund PDF.
The Proof of Refund PDF contains two sections:
- Refund information, which includes the date and amount of the original charge.
- Account holder information, which includes the billing information when present on the payment.
Where a payment has multiple partial refunds, you can select Refund PDFs to generate a zip folder that contains individual PDFs for each partial refund present on the payment.
Generate a Proof of Capture PDF from the Payment details page, so you can send this to your customers as proof that a payment has been captured.
Users with the Manage payment documents permission can generate a Capture PDF for payments that have been captured.
To generate a Proof of Capture PDF:
- Sign in to the Dashboard.
- Go to Payments > Processing > All Payments.
- Select the relevant payment to open its Payment details page.
- In the Payment timeline, find the capture step and select Capture PDF.
The Proof of Capture PDF contains:
- Customer name
- Customer email address
- Capture date and time
- Capture amount and currency
- Billing address
- Shipping address
Generate a Proof of Void PDF from the Payment details page, so you can send this to your customers as proof that an authorization has been voided.
Users with the Manage payment documents permission can generate a Void PDF for payments that have been voided.
To generate a Proof of Void PDF:
- Sign in to the Dashboard.
- Go to Payments > Processing > All Payments.
- Select the relevant payment to open its Payment details page.
- In the Payment timeline, find the void step and select Void PDF.
The Proof of Void PDF contains:
- Customer name
- Customer email address
- Void date and time
- Void amount and currency
- Billing address
- Shipping address