Use the Dashboard
The Dashboard is your single source for monitoring and analyzing all your payments. Get your key performance indicators, payment history, details and analytics – all in one place.
There are two possible ways to sign in to the Dashboard:
- Single sign-on (SSO), using a linked Identity Provider (IdP) account with SAML 2.0 enabled
- User credentials, using an email address and password
Getting around your Dashboard is easy—just click an icon in the sidebar to access the corresponding screen.
If you have multiple business entities, your Dashboard will combine and display the data for all of them by default. To view data related to a specific entity, select the entity from the drop-down menu in the top left.
Home is the first thing you see when you sign in to the Dashboard. It gives you a concise view of all your payments activity, allowing you to check how your business is doing at a glance.
Track and analyze your volume, refund and disputes metrics in real time, and see a detailed breakdown of volume for each card type, payment method and currency you support.
Display currency and timezone
You cannot change the display currency from the default currency you chose when setting up your Checkout.com account. The timezone is determined by your internet browser settings, which will filter through to the reports in the Datetime Local column.
By default, the Home page displays data from the last two weeks.
If you want to view older data, click Date filter in the top right and then select a date or date range. To select a date range, click on the start date then click on the end date. Your selected date range will be highlighted in green.
The key performance indicators (KPIs) provide you with an at-a-glance overview of how your business is performing.
The following table describes each KPI in the Dashboard:
|Key performance indicator||Description|
Sum of all captured payments.
Refunds & disputes
Sum of refunds and net disputes.
Sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments.
Net revenue = total revenue - refunds value - net disputes
Average transaction value
Sum of all captured payments divided by the total count of captures.
Average transaction value = total revenue / number of captured payments
No. of transactions
Number of captured payments.
Refunds total value
Sum of all refunded payments.
No. of refunds
Number of refunds.
Net disputes value
Sum of net disputes payments (disputes debited minus disputes credited).
Net disputes = ADJM (evidence required) + CBRV (dispute canceled) + RPDW (dispute won) + ARBW (arbitration won)
Learn more about dispute codes.
No. of disputes
Number of disputes.