Use the Dashboard
The Checkout.com Dashboard enables you to monitor and analyze all your payments in one place. This includes your key performance indicators, payment history and details, and analytics.
Note
The Dashboard supports the latest version of the Google Chrome and Microsoft Edge browsers. If you use an unsupported browser, some features may not work as expected, or at all.
You can sign in to the Dashboard in the following ways:
- Single sign-on (SSO), using a linked Identity Provider (IdP) account with SAML 2.0 enabled
- User credentials, using an email address and password
This method requires each user to configure a multi-factor authentication (MFA) method.
Note
Shared and group accounts are not supported. Ensure that all your users sign in using their own credentials.
If you have multiple business entities, your Dashboard combines and display the data for all of them by default.
To view data for a specific entity, select the entity from the drop-down menu in the top left corner.
When you sign in to the Dashboard, the Overview page is displayed. It provides a concise view of all your payments activity so you can check how your business is doing at a glance.
Track and analyze your volume, refunds, and disputes metrics in real time. You can also see a detailed breakdown of volume per card type, payment method, and currency you support.
The display currency is the default currency you chose when setting up your Checkout.com account.
You cannot change this.
The Dashboard time zone is determined by your browser settings. It is used for the Datetime Local field in reports.
By default, the Overview page displays data from the last two weeks.
To view older data, select Date filter and then select a specific date or the start and end date for a date range.
The key performance indicators (KPIs) provide an overview of how your business is performing.
The following table describes each KPI in the Dashboard:
| Key performance indicator | Description |
|---|---|
Total revenue | The sum of all captured payments. |
Refunds & disputes | The sum of refunds and net disputes. |
Net revenue | The sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments. Net revenue = total revenue - refunds value - net disputes |
Average transaction value | The sum of all captured payments divided by the total count of captures. Average transaction value = total revenue / number of captured payments |
No. of transactions | The number of captured payments. |
Refunds total value | The sum of all refunded payments. |
No. of refunds | The number of refunds. |
Net disputes value | The sum of net disputes payments. That is, disputes debited minus disputes credited. Net disputes = ADJM (evidence required) + CBRV (dispute canceled) + RPDW (dispute won) + ARBW (arbitration won) For more information about dispute codes, see Chargeback codes. |
No. of disputes | The number of disputes. |