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Dashboard

Last updated: April 29, 2022

The Dashboard is your single source for monitoring and analyzing all your payments. Get your key performance indicators, payment history, details and analytics – all in one place.


Log in

There are two possible ways to log in to the Dashboard:

Single Sign-On (SSO)

If you have an Okta account, and have linked it with Dashboard, you can log in using single sign-on (SSO). Your Okta administrator must first have enabled SSO with Okta.

Credentials

If you don't have an SSO account, you can log in with your email address and a password.


Navigate the Dashboard

Getting around your Dashboard is easy—just click an icon in the sidebar to access the corresponding screen.


Business entity selector

If you have multiple business entities, your Dashboard will combine and display the data for all of them by default. To view data related to a specific entity, select the entity from the drop-down menu in the top left.


The Home page

Home is the first thing you see when you log in to the Dashboard. It gives you a concise view of all your payments activity, allowing you to check how your business is doing at a glance.

Track and analyze your volume, refund and disputes metrics in real time, and see a detailed breakdown of volume for each card type, payment method and currency you support.

Display currency and timezone

You cannot change the display currency from the default currency you chose when setting up your Checkout.com account. The timezone is determined by your internet browser settings, which will filter through to the reports in the Datetime Local column.


Date selector

By default, the Home page displays data from the last two weeks.

If you want to view older data, click Date filter in the top right and then select a date or date range. To select a date range, click on the start date then click on the end date. Your selected date range will be highlighted in green.


Key performance indicators

The key performance indicators (KPIs) provide you with an at-a-glance overview of how your business is performing.

The following table describes each KPI in the Dashboard:

Key performance indicatorDescription

Total revenue

Sum of all captured payments.

Refunds & disputes

Sum of refunds and net disputes.

Net revenue

Sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments.

Net revenue = total revenue - refunds value - net disputes

Average transaction value

Sum of all captured payments divided by the total count of captures.

Average transaction value = total revenue / number of captured payments

No. of transactions

Number of captured payments.

Refunds total value

Sum of all refunded payments.

No. of refunds

Number of refunds.

Net disputes value

Sum of net disputes payments (disputes debited minus disputes credited).

Net disputes = ADJM (evidence required) + CBRV (dispute canceled) + RPDW (dispute won) + ARBW (arbitration won)

Learn more about dispute codes.

No. of disputes

Number of disputes.