Network token provisioning codes

Last updated: December 18, 2024

View Mastercard and Visa card scheme responses to a network token provisioning request.

Response code	Description
`Authorization failed`	The card verification failed and the transaction could not be completed.
`Declined`	The transaction was unsuccessful. This may be due to reasons set by Mastercard or the card issuer.
`Duplicate request`	The API detected a duplicate transaction.
`No response from issuer`	The issuer did not respond in time. Retry the request.
`PAN ineligible`	The payment account number (PAN) provided is not eligible for provisioning. Contact the cardholder to ensure they provided the correct PAN.
`Service error`	An internal service error occurred.
`Timeout`	The API request took too long to complete, resulting in a server-side timeout.
`Token inactive`	The token is not yet active or may have been deactivated.

Response code	Description
`Card not allowed`	The card provided is expired or the details are not valid. Contact the cardholder to update their card details or try again with a new card.
`Card not eligible`	The card provided is not eligible for provisioning. Contact the cardholder to try again with a new card.
`Configuration issue`	Your onboarding is pending. Wait 48 hours and try again.
`Duplicate request`	The API detected a duplicate transaction.
`Invalid parameter`	The API request is missing required fields, or includes values in an unexpected format. Check the request payload and if necessary, contact the cardholder to update their card details.
`Service error`	An internal service error occurred.
`Timeout`	The API request took too long to complete, resulting in a server-side timeout.
`Token inactive`	The token is not yet active or may have been deactivated.