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Scheme case details

Last updated: November 16, 2022

You can view a dispute's scheme case files to help you understand why a dispute was raised, or why it was rejected after submitting evidence.

Note

Scheme case details are only available for Visa disputes.

The scheme case files are available for download after a dispute's status changes to Dispute evidence required or Dispute lost.

Get scheme case files

You can get a dispute scheme's case files using the Dashboard, or the following endpoint from the Disputes API:

Endpoints

For the full API specification, see the API reference.

get

https://api.checkout.com/disputes/{dispute_id}/schemefiles

Response example

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{
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  "id": "dsp_rbhwd2qrg13uhrp2newf",
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  "files": [
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    {
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      "dispute_status": "dispute_lost",
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      "file": "file_6lbss42ezvoufcb2beo76rvwly"
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    }
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  ],
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  "_links": {
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    "self": {
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      "href": "https://api.checkout.com/disputes/dsp_rbhwd2qrg13uhrp2newf/schemefiles"
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    }
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  }
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}

To view a file referenced in the response, use the get file information endpoint with the specified file's ID returned in the response.