Scheme case details

Last updated: April 2, 2025

A dispute's scheme case files can help you to understand why a dispute was raised, or why it was rejected after you submitted evidence. You can get the scheme case files using the Dashboard or the API.

Note

Scheme case details are only available for Visa disputes. To view dispute case files for other schemes, contact the Disputes Resolution Team.

The scheme case files are available for download after a dispute's status changes to Dispute evidence required or Dispute lost.

Sign in to the Dashboard.
Go to Payments > Processing > Disputes.
Select a disputed payment to view its details.
Download the scheme case files.

You can get a dispute scheme's case files using the Dashboard, or the following endpoint from the Disputes API:

Information

For the full API specification, see the API reference.

get

https://api.checkout.com/disputes/{dispute_id}/schemefiles


1{
2  "id": "dsp_rbhwd2qrg13uhrp2newf",
3  "files": [
4    {
5      "dispute_status": "dispute_lost",
6      "file": "file_6lbss42ezvoufcb2beo76rvwly"
7    }
8  ],
9  "_links": {
10    "self": {
11      "href": "https://api.checkout.com/disputes/dsp_rbhwd2qrg13uhrp2newf/schemefiles"
12    }
13  }
14}

To view a referenced file, call the Get file information endpoint with the file's ID returned in the response.

Scheme case details

Note

Get scheme case files in the Dashboard

Get scheme case files using the API

Information

Response example