Pre-dispute tools give you more control of your dispute strategy and often enable the resolution of disputes before they count towards your dispute ratio for Visa disputes.
Through Verifi, a Visa company, we offer a solution called Rapid Dispute Resolution, also known as RDR. This solution resolves disputes in real time (accepting liability and refunding the customer) by following a set of custom rules that you pre-defined.
Disputes resolved using RDR are not considered a chargeback by Visa. This is ideal for scenarios where:
If you'd like to start using this solution, please contact your Account Manager to assess your eligibility.
If a chargeback is not accepted as a pre-dispute by your set of rules, it will become a regular dispute and will count towards your dispute ratio.