Flag fraudulent payments

Last updated: August 20, 2025

If you or your customers identify a payment as fraudulent, you can flag it in the Dashboard. Checkout.com uses this information to improve our fraud detection, and reports relevant payments to the card schemes. This helps keep the payments system secure and reduce the likelihood of repeat fraud for these payments.

To flag a fraudulent payment:

Sign in to the Dashboard.
Go to Payments > All payments.
Search for the payment you want to flag and select it.
On the Payment details screen, select Flag as fraud.
To confirm the flag, select Flag as fraud.
If you further investigate a payment and find that it's genuine, select Remove fraud flag.

Information

For more information, contact your account manager or request support.