At Checkout.com we’re on a mission to enable businesses and their communities to thrive in the digital economy. We’ve designed our new platform to accelerate business growth, explore more rich, detailed data, and access new products, through our most powerful processing technology.
We'll guide you through your upgrade process, helping you understand any changes to terminology, your integration, and the tools you use to manage your account. If you have any questions or need further support, contact our Support team at [email protected].
an upgraded Dashboard, which replaces the Hub that you currently use
Our new platform enables you to better understand how your business is performing by providing:
an updated set of webhooks, which give you visibility of events throughout the payment lifecycle
full visibility of fees charged each month, through a single PDF invoice per currency
a balance report to understand the inflows and outflows of your processing
With client-level configuration, you can update certain settings across your entire account:
add, update, or revoke user access across all your entities at once
push Fraud Detection (risk) blocks and rule changes to your entire account, without needing to configure this for each line of business
In addition to the existing dispute management tools, our new platform offers a pre-dispute resolution tool. This gives you more control over your dispute strategy and allows you to resolve disputes before they count towards your Visa dispute ratio.
Our Real-Time Account Updater service updates payment card details automatically when they change. You can receive updated card details for Visa and Mastercard cards in real-time, reducing the risk of payments being refused. The transition from Account Updater to Real-Time Account Updater is seamless with no reintegration required.
Our new Platforms solution is a fully flexible, bespoke offering for ISVs, marketplaces, and PayFacs. With Platforms, you can seamlessly process payments for your vendors, retailers, and service providers.
Our Issuing solution allows you to easily create and manage your own card program, and issue cards to your customers. With Issuing, you can issue fully customizable virtual and physical cards, and diversify revenue by offering financial services products to your customers.
Your Checkout.com account currently has the following structure:
one or more Merchant accounts for each business entity
one or more Businesses for your lines of business under each entity
one or more Channels for individual websites (for example, .com and .co.uk)
On our new platform, you’ll benefit from a simplified account structure that enables you to configure Fraud Detection, API keys, and user settings for all of your entities through a master account – the Client.
Your new account will have the following structure:
the Client is your primary Checkout.com account
we will create one or more Entities for each of your business's legal entities
If you have complex processing requirements, you can use processing channels to configure how you process payments. For example, if you accept payments across multiple merchant category codes or currencies, you might use a different processing channel for each one.
To upgrade your integration to the new platform, follow these steps:
Following your upgrade, you'll need to continue monitoring your payments processed on your current platform to respond to any refund requests or disputes using the Hub. We recommend monitoring the Hub for at least six months after your upgrade.
If you want to use our API to issue refunds for transactions processed on your current platform, you'll need to continue making the same API calls using your old API keys, generated in the Hub.
Similarly, if you're handling webhooks for past payments, refunds, or chargebacks, you'll need to maintain these connections with your current platform until there are no further payment updates.