Reminder Visa transaction receipt requirements

Visa is reminding merchants of the transaction receipt requirements outlined in their rules. 

Including this information in receipts helps your customers easily identify their transaction details and gives them a secure reference for their payment method. 

It also helps prevent disputes and compliance issues by ensuring that you have a clear, compliant transaction receipt to show to the issuer if a dispute arises. Failing to include this information can result in you losing more disputes, and ultimately could result in non-compliance action, including disruption to your payment processing.

Here’s all the information you’re required to include.

‍Required transaction receipt content for all transactions

Payment credentials

You must include the payment credential, disguised or suppressed on the cardholder’s copy of the transaction receipt, except for the final four digits.

Authorization code

Applies only to transactions authorized by an issuer.

Card network / scheme name

Must contain ‘Visa’. ^{1, 2}

Customer service contact

Details of how the cardholder can contact your customer service department.

Description of good or services

A description of the purchase.

Merchant, Marketplace, or Digital Wallet Operator (DWO) location

For a transaction involving an outlet or marketplace, the receipt must include the city and state/province of your outlet or marketplace

Merchant, Acquirer, Consumer Bill Payment Service (CBPS), DWO, or Marketplace name

• For a transaction involving a payment facilitator, this must include the name of the payment facilitator and the name of the sponsored merchant (or an abbreviation).
  
• For a back-to-back transaction involving a retailer signed by a DWO, this must include the name of the DWO and the name of the retailer
  
• For a transaction involving a marketplace, this must include the name of the marketplace and the name of the retailer
  
• For a transaction involving an up-selling merchant, this must include the name of the up-selling merchant offering the goods and services in a manner that clearly differentiates the up-selling merchant from the initial merchant
  
• For a transaction involving a CBPS, the name of the CBPS and the name of the biller

Merchant online address

Your website address.

Refund and return policies

If you restrict the return of goods or cancellation of services, you must clearly disclose to a cardholder your return, refund, and cancellation policies during the sequence of pages before final checkout, and include a ‘click to accept’ button, checkbox, or other acknowledgement. 

This disclosure can link to a separate page if this forms part of the ‘click to accept’ acknowledgement and refers to the return, refund, or cancellation policy.

In addition, for a guaranteed reservation, you must:

• Disclose the date and time the stay or rental will begin and the location where the accommodation, merchandise, or services will be provided
  
• Agree to hold the reservation unless it is cancelled according to the agreed policy. That policy must include, but is not limited to the following – the date and time by which the cardholder must cancel the reservation to avoid a penalty, and the amount the cardholder must pay if the reservation is not properly cancelled by the deadline and the cardholder does not claim the accommodations, merchandise, or services within 24 hours of the agreed time
• If unable to honor the reservation, provide the agreed accommodations, merchandise, or services, or comparable accommodations, merchandise, or services, at no added cost to the cardholder or as agreed by the cardholder

You must not require a cardholder to waive the right to dispute a transaction with the Issuer.

Transaction amount and transaction currency symbol

This must be the total currency amount of all goods and services sold to the cardholder at the same time, including applicable taxes and fees and any adjustments or credits. 

The currency symbol must denote the transaction currency, if the transaction currency is not the local currency of the transaction country.

Transaction date

The date of the transaction.

Transaction type

Must be one of the following:

• Cashback with no purchase
• Credit
  
• Load transaction
  
• Purchase

¹ In the US Region or US Territory: This does not apply to a Transaction initiated using the Visa US Common Debit Application Identifier of a US Covered Visa Debit Card, when the processing network is not known at the time that the Transaction Receipt is generated. The Transaction Receipt must contain the application label selected (either “Visa Debit” or “US Debit,” as applicable) or another enhanced descriptor.

² In the Europe Region: For a Card that supports more than one payment scheme, the Card network/scheme name must only contain “Visa” if Visa is the payment scheme selected by the Cardholder or, if the Cardholder does not select a payment scheme, the Merchant elects to accept the transaction as a Visa scheme Transaction.

Required transaction receipt content for specific transactions

Advance payments

Full advance payments must include:

• The full cancellation and refund policy, including the date and time that any refund privileges expire without advance payment forfeiture
  
• The advance payment transaction amount
  
• The scheduled start date or delivery date of the goods or services
  
• The word(s) “Advance Payment” or “Prepayment”

Partial advance payments must include:

• The full cancellation and refund policy, including the date and time that any refund privileges expire without advance payment forfeiture
  
• The advance payment transaction amount
  
• The word(s) “Advance Payment”, “Deposit”, or “Partial Payment” if there is a balance outstanding  

Aggregated transactions

Aggregated transactions must include:

• The amount of each individual purchase
  
• The date of each individual purchase
  
• A description of each individual purchase

Airline transactions

Airline transactions must include the itinerary data for ticket purchases.

Transactions at a rental merchant

Must include the daily rental rate, any applicable taxes, the dates of pick-up and return, and a description of additional costs.

Collection agency transactions

Must include:

• The name of the loan repayment merchant
  
• The name of the original lender/creditor if different than the loan repayment merchant
  
• The type of repayment (for example: “mortgage”, “credit card”, “goods”, “services”)

Cruise line transactions 

Must include the cabin rate and the dates of embarkation and disembarkation.

Debt repayment and overdue receivable transactions

Must include:

• The type of repayment (for example: "loan," "mortgage," "credit card," "goods," "services")
• The name of the original lender/creditor

Dynamic currency conversion transactions

Must include:

• The transaction amount, with currency symbols in the merchant’s local currency, and the transaction currency
  
• The words "Transaction Currency," "Transaction Amount," "Transaction Charged," or "Amount Charged" next to the transaction amount
  
• The currency conversion rate
• Any currency conversion commission, fees, markup, or margin on the exchange rate over a wholesale rate or government-mandated rate
• A statement, easily visible to the cardholder, that the cardholder has been offered a choice of currencies for payment (including the local currency of the Merchant) and expressly agrees to the transaction
• A statement that Dynamic Currency Conversion is conducted by the merchant

Load transactions

Must include:

• Separate listing of the value of reload or sale
  
• Type of tender used to fund the reload or purchase
• Load partner identification code

Lodging transactions (in which lodging is included)

Must include:

• Dates of check-in and check-out
  
• Daily room charges
  
• Any applicable taxes
  
• A description and dates of individual purchases‍

Manual cash disbursements and quasi-cash transactions

Must include the type of secondary identification (for example: passport, driver's license) without including the number or any other identifying information, and the words “cash disbursement” for a manual cash disbursement.

No-show transactions

Must include:

• The daily room charge or rental rate
  
• Any applicable taxes
  
• The agreed start date of the accommodation or rental
  
• The words "No Show"

Transactions (or establishment of an agreement if no amount is due at the time the stored credential is captured) involving a trial period, introductory offer, or promotional period

‍Must include:

• The length of any trial period, introductory offer, or promotional period, including clear disclosure that the cardholder will be charged unless the cardholder takes steps to cancel any subsequent transactions
  
• The transaction amount and transaction date for the initial transaction (even if no amount is due) and for subsequent recurring transactions
  
• A link or other simple mechanism to enable the cardholder to easily cancel the transaction and any subsequent transactions online or via SMS/text message receipt 

Transactions on which a fee is assessed (where permitted)

Must include:

• Any convenience fees, service fees, or surcharges. The amounts must be shown separately on the front of the receipt in the same type and size of font as other wording on the transaction receipt
  
• Any wire transfer money order fees
  
• Any other fees

Fees and surcharges must not be identified as a Visa imposed charge.

Transactions for the acquisition of non-fiat currency (for example: cryptocurrency) or non-fungible tokens (NFT)

Must include:

• A description of the item being acquired or purchased, either for non-fiat currency, the type of currency/coin, or for an NFT, a description of the NFT
  
• The total cost of the item acquired or purchased, including all applicable fees, charges, taxes or other costs, represented in the applicable fiat currency of the transaction
• The destination wallet address that the non-fiat currency/coin or NFT was delivered to
• A statement that the item's value may fluctuate or be volatile

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