Our inbuilt Dashboard webform lets you contact the Checkout.com support team directly through the Support Center. Use it to create a request by entity, provide attachments, and manage your case.
Here's how it works:
We'll then redirect you to our Support Center, where you can explore our new self-serve tools. You can raise and manage cases, provide attachments, and get real-time updates.
After you click Request Support, you can give the support team information about your request. We recommend providing as much information as possible as it will help us respond to your request quickly.
You can also add attachments that are relevant to your query, such as screenshots or documentation.
Click the Submit request button to send the request to the checkout.com support team.
Once you’ve submitted the request, you'll see your case number and the option to track your case with us by clicking View case. You can also return to the homepage of the Support Centre and click Track a request to see all of the cases you have raised along with the real-time status.
You can view replies or add further information to a case by clicking on it and scrolling down the thread. You can add a reply or attachment and click Submit.
Short summary: This should be a clear and concise statement or question about the issue
Description: Provide clear details about the query or issue you’re experiencing and what you’re trying to achieve:
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