Transparency is a recurring Checkout.com value that is reflected in our pricing promise, our security protocol and our legal agreements.
Money transmission services are provided by Checkout US, Inc. (NMLS # 1791692) in the following US state jurisdictions. For any disputes or complaints, please contact Checkout US, Inc. customer support at (888) 213-2099 or USComplaints@checkout.com. Should your complaint regarding Checkout US, Inc money transmission services remain unresolved, please contact the relevant state, as described below.
| Jurisdiction | Regulatory Agency | License Info | Required Disclosures |
|---|---|---|---|
|
Alabama |
Alabama Securities Commission |
License # SOC- MT# 786 Issued 04/03/2019 |
No additional state-specific disclosure required. |
|
Alaska |
Alaska Department of Commerce, Community, and Economic Development |
License # AK-MT- 11743 Issued 09/23/2019 |
For Alaska Residents Only: If your issue is unresolved by Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents to: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465- 2521. |
|
Arizona |
Arizona Department of Finance |
License # MT-1000687 Issued 04/18/2019 |
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may contact: Arizona Department of Financial Services 100 North 15th Avenue, Suite 261 Phoenix, AZ 85007 (602) 771-2800 You may also complete an Online Complaint Form as stated on the FILE A COMPLAINT AGAINST A FINANCIAL INSTITUTION OR ENTERPRISE page Arizona Department of Financial Services & Financial Institutions Consumer Complaint Portal: |
|
Arkansas |
Arkansas Securities Department |
License # 116263 Issued 02/15/2019 dba Checkout Payments Inc. |
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at; 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268 For additional information please refer to the How To File A Complaint page for the Arkansas Security Department. |
|
California |
California Department of Financial Protection and Innovation |
License #2670 Issued 01/15/2021 |
If you are a California resident with questions regarding your transactions with Checkout US, Inc., please contact Checkout US, Inc. toll-free at (888) 213-2099 or by email at USComplaints@checkout.com. If you still have an unresolved complaint with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834. Right to Refund You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Checkout US, Inc. does not forward the money received from you within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to Checkout US, Inc. at 40 W 10th Avenue, 4th Floor, New York, NY 10014. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to section 2102 of the California Financial Code. If you still have an unresolved complaint regarding Checkout US, Inc.'s money transmission activity, you may file a complaint with the California Department of Financial Protection and Innovation (DFPI) online via their portal at: https://dfpi.ca.gov/submit-a-complaint/ or by calling toll-free at 1-866-275-2677. |
|
Colorado |
Colorado Division of Banking |
License #500311 Issued 04/20/2023 |
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or https://www.checkout.com/legal/ckous. If you still have an unresolved complaint regarding Checkout US, INC. money transmission activity, you may file it by contacting the Colorado Division of Banking. The Complaint Process All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely. Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail. Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Phone: 303-894-7575 Fax: 303-894-7570 E-mail: DORA_BankingWebsite@state.co.us Customer Notice (MO7): https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view (Name of hyperlink for google drive on licensee's website: MO7 Customer Notice) CO e-Licensing Portal for filing a complaint. CO Department of Banking Consumer Complaint Portal: https://banking.colorado.gov/consumers/file-a-complaint |
|
Connecticut |
Connecticut Department of Banking |
License # MT-1791692 Issued 4/6/2021 dba Checkout.com |
No additional state-specific disclosure required. |
|
Delaware |
Department of Financial Protection & Innovation |
License #027625 Issued 07/22/2019 |
No additional state-specific disclosure required. |
|
District of Columbia |
District of Columbia Department of Consumer and Regulatory Affairs |
License # MTR1791692 Issued 06/05/2019 |
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities, and Banking. District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC 20002 Phone: (202) 727-8000 Fax: (202) 354-1085 E-mail: disbcomplaints@dc.gov |
|
Florida |
Office of Financial Regulation |
License #FT230000399 Issued 04/18/2022 |
Florida Office of Financial Regulation If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online: https://flofr.gov/sitePages/FileAComplaint.htm ; and By mail: Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 Toll-Free Number: (800) 848-3792 |
|
Georgia |
Georgia Department of Banking and Finance |
License #1791692 Issued 08/18/2022 |
Licensed by The Georgia Department of Banking and Finance (NMLS# 1791692). If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may contact the Georgia Department of Banking and Finance - Consumer Resources at (770) 986-1633. For more information please refer to https://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at https://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372. A copy of Checkout US, Inc.'s license can be viewed in real time on the NMLS website, as well as in this link. |
|
Guam |
Government of Guam Department of Revenue & Taxation |
License # F-4176 Issued 10/17/2022 |
No additional territory-specific disclosure required. |
|
Idaho |
Idaho Department of Finance |
License # MTL-255 Issued 02/06/2020 |
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. Unresolved complaints regarding Checkout US, Inc. money transmission activity may be directed to the Idaho Department of Finance. Formal complaints must be in writing, please download the form here: Complaint Guidance | Department of Finance. Formal complaint forms may be submitted via: Email: securities@finance.idaho.gov Mail: Idaho Department of Finance 11341 West Chinden Blvd. Building 4, Floor 3 Boise, ID 83714 If you have questions regarding formal complaints, please call 1-888-346-3378. |
|
Illinois |
Illinois Department of Financial and Professional Regulation |
License # MT.0000358 Issued 08/19/2019 |
Illinois Division of Banking If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it online with the Illinois Division of Banking at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp . You may also contact the Department of Financial Institutions at: Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Toll Free #: 1-888-473-4858 |
|
Indiana |
Indiana Department of Financial Institutions |
License # 68054 Issued 07/25/2024 |
No additional state-specific disclosure required. |
|
Iowa |
Iowa Division of Banking |
License # 2018-0169 Issued 03/13/2019 |
No additional state-specific disclosure required. |
|
Kansas |
Kansas Office of the State Bank Commissioner |
License # MT.0000158 Issued 05/22/2019 |
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Office of the State Bank Commissioner. 1) Complete consumer assistance PDF form English: https://www.osbckansas.org/consumer_files/complaintform.pdf Spanish: https://www.osbckansas.org/wp-content/uploads/spanish_complaintform.pdf 2) Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: (785) 371-1229 Tel: (785) 380-3939 Toll Free: (877) 387-8523 Email: complaints@osbckansas.org If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/ KS e-Licensing Portal for filing a complaint KS State Bank Commissioner of Kansas Complaint Portal: https://www.osbckansas.org/consumers/file-a-complaint |
|
Kentucky |
Kentucky Department of Financial Institutions |
License # SC738969 Issued 3/4/2021 |
No additional state-specific disclosure required. |
|
Louisiana |
Louisiana Office of Financial Institutions |
License #1791692 Issued 06/23/2022 |
(last updated by the state in 2022) If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it online with the Office of Financial Institutions at http://www.ofi.state.la.us/ |
|
Maine |
Maine Bureau of Consumer Credit Protection |
License # 1791692 Issued 12/06/2019 |
If you have any questions or complaints, you may contact: Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection, 35 State House Station, Augusta, Maine 04333 1-800-332-8529 (toll-free). |
|
Maryland |
Maryland Department of Labor |
License # 12-1791692 Issued 05/30/2019 |
Maryland Customers: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland customers regarding Checkout US, Inc. (NMLS # 1791692) at: Office of the Commissioner of Financial Regulation Attention: Consumer Services Unit 1100 North Eutaw Street, Suite 611 Baltimore, MD 21201 Toll-Free Phone: 1-888-784-0136 |
|
Massachusetts |
Massachusetts Division of Banks |
License # FT1791692 Issued 09/09/2020 |
If you have experienced any problems or difficulties with your transaction(s), please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If they are unable to assist you, or you would like to file a consumer complaint against the licensee, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956-1500 ext 501, or visit the Division of Banks website at https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks , or contact the Consumer Financial Protection Bureau at www.consumerfinance.gov or 855-411-2372. |
|
Michigan |
Michigan Department of Insurance and Financial Services |
License #MT0024414 Issued 10/14/2022 |
No additional state-specific disclosure required. |
|
Mississippi |
Mississippi Department of Banking and Consumer Finance |
License #1791692 Issued 01/04/2022 |
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/. MS e-Licensing Portal for filing a complaint: MS Banking & Consumer Finance complaint page: https://dbcf.ms.gov/complaint-form/ |
|
Minnesota |
Minnesota Department of Commerce |
License # MN-MT-1791692 Issued 07/11/2025 |
Minnesota Customers: If you have questions or complaints regarding Checkout US, Inc.'s money transmission services, you may contact the Minnesota Department of Commerce at the address or phone number listed below: Minnesota Department of Commerce 85 7th Place East, Suite 280 St. Paul, MN 55101 Phone: 651-539-1600 Website: https://mn.gov/commerce/ |
|
Nebraska |
Nebraska Department of Banking & Finance |
License # 1791692 Issued 08/01/2019 |
No additional state-specific disclosure required. |
|
Nevada |
Nevada Financial Institutions Division |
License # MT11225 Issued 05/08/2024 |
If you have any questions or complaints, you may contact: Nevada Department of Business & Industry Division of Financial Institutions 3300 W. Sahara Ave., Suite 250 Las Vegas, Nevada 89102 Phone: (702) 486-4120. |
|
New Hampshire |
New Hampshire Banking Department |
License #1791692MT Issued 4/5/2021 |
Checkout US, Inc. is licensed as a money transmitter in the state of New Hampshire. Please find Checkout US, Inc's license here. New Hampshire Customers: If you have an unresolved complaint following contact with Checkout US, Inc. customer support, please direct your concern to the state banking regulator: New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301 Phone: (603) 271-3561 Email: legal@banking.nh.gov |
|
New Jersey |
New Jersey Department of Banking and Insurance |
License # 1903911-C22 Issued 04/18/2019 |
No additional state-specific disclosure required. |
|
New Mexico |
New Mexico Regulation and Licensing Department Financial Institutions Division |
License # 1791692 Issued 02/14/2019 |
No additional state-specific disclosure required. |
|
North Carolina |
North Carolina Commissioner of Banks |
License #185459 Issued 04/24/2020 |
North Carolina Customers: If you still have an unresolved complaint regarding Checkout US' money transmission activity, please direct your complaint to: North Carolina Office of the Commissioner of Banks 3100 Smoketree Court, Suite 1100 Raleigh, NC 27604 Phone: 919-733-3016 Website: https://nccob.nc.gov/ |
|
North Dakota |
North Dakota Department of Financial Institutions |
License #MT103464 Issued 07/02/2019 |
If you have any questions or complaints, you may contact: North Dakota Department of Financial Institutions 1200 Memorial Highway Bismarck, ND 58504. Tel: (701) 328-9933 |
|
Ohio |
Ohio Department of Commerce |
License # OHMT182 Issued 01/22/2020 |
Ohio Customers: If you have an unresolved complaint regarding Checkout US, Inc.'s money transmission activity, please submit your complaint in writing to: Ohio Division of Financial Institutions Office of Consumer Affairs 77 South High Street, 21st Floor Columbus, OH 43215 Email: webdfi-oca@com.ohio.gov |
|
Oklahoma |
Oklahoma Banking Department |
License # 1791692 Issued 03/01/2019 dba Checkout.com Oklahoma Inc. |
No additional state-specific disclosure required. |
|
Oregon |
Oregon Division of Finance & Corporate Securities |
License # MTX-30236 Issued 06/17/2019 |
No additional state-specific disclosure required. |
|
Pennsylvania |
PA Department of Banking and Securities |
License #100291 Issued 06/29/2022 |
No additional state-specific disclosure required. |
|
Puerto Rico |
Commissioner of Financial Institutions of Puerto Rico |
License # TM-099 Issued 07/10/2020 |
No additional territory-specific disclosure required. |
|
Rhode Island |
Rhode Island Department of Business Regulation |
License # 20214201CT Issued 5/20/2021 |
No additional state-specific disclosure required. |
|
South Carolina |
South Carolina State Board of Financial Institutions: Consumer Finance Division |
NMLS ID 1791692 Issued 02/26/2020 |
No additional state-specific disclosure required. |
|
South Dakota |
South Dakota Division of Banking |
License #1791692.MT Issued 06/04/2019 |
If you have any questions or complaints, you may contact: Division of Banking South Dakota Department of Labor and Regulation 1714 Lincoln Ave., Suite 2 Pierre, SD 57501 Phone: 605.773.3421 |
|
Tennessee |
Tennessee Department of Financial Institutions |
License # 1791692 Issued 01/01/2020 |
Checkout US, Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. If you have any questions or complaints, you may contact: Tennessee Department of Financial Institutions. Tennessee Tower 312 Rosa L. Parks Avenue Nashville, TN 37243 Tel: (615) 741-2236 or 1-800-778-4215 (toll-free) |
|
Utah |
Utah Department of Financial Institutions |
License # 168 Issued 04/30/2019 |
No additional state-specific disclosure required. |
|
US Virgin Island |
US Virgin Island Banking, Insurance & Financial Regulation |
License #MT-41 Issued on 04/07/2022 |
No additional territory-specific disclosure required. |
|
Vermont |
Vermont Department of Financial Regulation |
License # 100-201 Issued 2/10/2021 |
If you have a complaint regarding our services, first contact Checkout US, Inc. at (888) 213-2099 or USComplaints@checkout.com . If your complaint remains unresolved, you can submit a complaint to the Vermont Department of Financial Regulation at https://dfr.vermont.gov/form/banking-consumer-complaint-form. You may also contact the Vermont Department of Financial Regulation directly at: Vermont Department of Financial Regulation, 89 Main Street Montpelier, VT 05620 – 3101 Tel: 888-568-4547 (toll-free) Fax: 802-828-1477 |
|
Washington |
Washington Department of Financial Institutions |
License # 550-MT-117096 Issued 05/31/2019 |
Washington Division of Consumer Services If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint. |
|
West Virginia |
West Virginia Division of Financial Institutions |
License # WVMT-1791692 Issued 4/14/2021 |
No additional state-specific disclosure required. |
|
Wyoming |
Wyoming Department of Banking |
License # 7272 Issued 03/20/2020 |
No additional state-specific disclosure required. |
NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.