Transparency is a recurring Checkout.com value that is reflected in our pricing promise, our security protocol and our legal agreements.
Money transmission services are provided by Checkout US, Inc. (NMLS # 1791692) in the following US state jurisdictions. For any disputes or complaints, please contact Checkout US, Inc. customer support at (888) 213-2099 or [email protected]. Should your complaint regarding Checkout US, Inc money transmission services remain unresolved, please contact the relevant state, as described below.
(Last updated by the state in 2022)
For Alaska Residents Only:
If your issue is unresolved by Checkout US, Inc., (888) 213-2099 or [email protected], please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
(Last OK updated by the state in 2021)
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may complete an Online Complaint Form as stated on the FILE A COMPLAINT AGAINST A FINANCIAL INSTITUTION OR ENTERPRISE page
AZ e-Licensing Portal for filing a complaint
AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint
(Last updated by the state in 2020)
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file the completed complaint form by e-mailing to [email protected] or by mailing at;
1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202
TELEPHONE: (501) 324-9260
FACSIMILE: (501) 324-9268
For additional information please refer to the How To File A Complaint page for the Arkansas Security Department.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Right to Refund
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Checkout US, Inc. does not forward the money received from you within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to Checkout US, Inc. at 40 W 10th Avenue, 4th Floor, New York, NY 10014. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or https://www.checkout.com/legal/ckous. If you still have an unresolved complaint regarding Checkout US, INC. money transmission activity, you may file it by contacting the Colorado Division of Banking.
The Complaint Process
All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely.
Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.
Colorado Division of Banking
40 W 10th Avenue, 4th Floor, New York,
NY 10014
Phone: 303-894-7575
Fax: 303-894-7570
E-mail: [email protected]
Customer Notice (MO7): https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view
(Name of hyperlink for google drive on licensee’s website: MO7 Customer Notice)
CO e-Licensing Portal for filing a complaint. CO Department of Banking Consumer Complaint Portal: https://banking.colorado.gov/consumers/file-a-complaint
(Last updated by the state in 2020)
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities a
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: [email protected]
Consumer Complaint Form Mail-in Version
(last updated by the state in 2022)
Florida Office of Financial Regulation
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:
Online: https://flofr.gov/sitePages/FileAComplaint.htm ; and
By mail: Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
Toll-Free Number: 850-487-9687
(last updated by the state in 2022)
Licensed by The Georgia Department of Banking and Finance. (NMLS# 1791692).
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may contact the Georgia Department of Banking and Finance - Consumer Resources at (770) 986-1633.
For more information please refer to https://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at https://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372.
(last updated by the state in 2022)
Illinois Division of Banking
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it online with the Illinois Division of Banking at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp .
(last updated by the state in 2021)
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.
1) Complete consumer assistance PDF form
English: https://www.osbckansas.org/consumer_files/complaintform.pdf
Spanish: https://www.osbckansas.org/wp-content/uploads/spanish_complaintform.pdf
2) Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603
Fax: (785) 371-1229
Email: [email protected]
If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/
KS e-Licensing Portal for filing a complaint
KS State Bank Commissioner of Kansas Complaint Portal: https://www.osbckansas.org/consumers/file-a-complaint
(last updated by the state in 2022)
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it online with the Office of Financial Institutions at http://www.ofi.state.la.us/
(last updated by the state in 2022)
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it by contacting the Maryland Department of Labor.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Checkout US, Inc.& NMLS. No. 1791592 by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Checkout US, Inc. may be obtained at www.nmlsconsumeraccess.org.
If you have experienced any problems or difficulties with your transaction(s), please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If they are unable to assist you, or you would like to file a consumer complaint against the licensee, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956-1500 ext 501, or visit the Division of Banks website at https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks , or contact the Consumer Financial Protection Bureau at www.consumerfinance.gov or 855-411-2372.
Minnesota Residents - Consumer Fraud Warning. Checkout US, Inc. complies with money laundering and terrorist financing legislation. We report all suspicious transactions. Checkout US, Inc. is committed to working with you to find a fair and equitable resolution to any concerns that you may have about our products and services. If you did not conduct this transaction, or if you feel this transaction is in error or fraudulent, please contact Checkout US, Inc. at (888) 213-2099 or Checkout US, Inc. You have the right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at (888) 213-2099 . You can also contact us for a written explanation of your rights.
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Checkout US, Inc., (888) 213-2099 or [email protected] to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/.
MS e-Licensing Portal for filing a complaint:
MS Banking & Consumer Finance complaint page: https://dbcf.ms.gov/complaint-form/
Checkout US, Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter.
(last updated by the state in 2022)
Washington Division of Consumer Services
If you have a complaint, please contact Checkout US, Inc., (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Checkout US, Inc. money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint.
Checkout US, Inc. may transfer personal information to other countries, for example, for customer service or to process transactions.
California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them.
These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. Contact Checkout US, Inc.,(888) 213-2099 if you have questions about our privacy statement, this consumer notice, or your personal data.
If your account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law.
If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at (888) 213-2099, or by writing or emailing us at the addresses below
Checkout US, Inc.
40 W 10th Avenue, 4th Floor, New York,
NY 10014
(888) 213-2099
If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at (888) 213-2099, or by writing or emailing us at the addresses below
Checkout US, Inc.
40 W 10th Avenue, 4th Floor, New York,
NY 10014
(888) 213-2099
NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.
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