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Token migration guide

Last updated: April 29, 2022

Find out more about how to migrate from your current service provider to

How it works

Step 1: You request a migration

To start the process off, you need to request a token migration from your current service provider. There'll be a lot of sensitive data to transfer, so put us in touch with them and we can securely arrange the data move for you.

Step 2: We retrieve your data

We will provide your current service provider with the minimum required fields for a successful migration. A secure SFTP channel will then be created, between us and your service provider, and either: a. we will grant access for the service provider to transfer the data, or b. the service provider will grant us access to the file In both scenarios, your service provider will use the public key to encrypt the files.

You can download our public key from the following URL:

Step 3: We import your data

Once we have the file, our team will decrypt it and import it into your merchant account. Our integration team will then forward the necessary files to you, and provide instructions on how to understand and use them.

Before the token migration

The following fields should be provided by the third-party payment service provider:

  • Customer email, or other unique identifier
  • Card number
  • Card expiry month
  • Card expiry year
  • PSP card token
  • Scheme Transaction ID (when can be provided by a third-party PSP)

Optionally, you can request the following additional fields:

  • Customer billing details
  • AddressLine1
  • AddressLine2
  • AddressPostal
  • AddressCountry
  • AddressCity
  • AddressState
  • Customer name
  • PSP customer ID

After the token migration

Once migration is completed, a .csv file is generated and sent to you. It contains the following fields:

  • Customer email, or other unique identifier
  • source ID (reusable card token)
  • customer ID
  • Previous payment provider card token (as a mapping reference)
  • Card last 4 digits