Checkout.com would like to remind you of the requirements and limitations on supporting documentation to defend Mastercard dispute cases.
When you respond to a dispute through the Checkout.com Dashboard or our Disputes API, please ensure that you are aware of the limitations below. Mastercard may reject representments that do not match their requirements or assess fees where the documentation exceeds their page limit.
When you challenge a dispute via the dispute form or API, please note the following limitations:
Visit our Documentation for a full list of limitations by card scheme. If you have any questions about these requirements, please contact your Account Manager or raise a Support request and we’ll be happy to help.