.png)
Products used
For 40 years, Nahdi Medical Company has been a cornerstone of everyday healthcare across the GCC. As one of the region’s largest pharmacy chains, it has earned the trust of millions of customers who rely on it for fast, dependable access to everything from prescriptions to wellness products.
Today, that commitment to care extends to payments. Since working with Checkout.com to optimize its payment infrastructure, Nahdi has maintained an acceptance rate above 95%, ensuring that its health and retail services are as accessible online as they are in store.
"As we expand Nahdi’s ecommerce and omnichannel presence, and continue delivering a seamless healthcare experience to our guests, supported by a comprehensive portfolio of healthcare products and services, we required a partner capable of handling our volume within KSA while maintaining peak performance during high-traffic periods. Checkout.com has not only stabilized our payment processing operations but has also delivered the reliable, high-performance experience our guests trust," said Hossam Khattab, Chief Marketing and Commercial Officer at Nahdi.
Challenge: Precision at scale
For Nahdi, every transaction carries great significance. Customers depend on the company for essential healthcare and wellness products like vitamins, baby supplies, and oral care–and more through its digital platform, Nahdi Online, and its mobile app. Payment performance plays a direct role in delivering reliable access to these products. Any disruption at checkout risks both revenue and customer trust.
But managing payments with such a large footprint across the GCC comes with growing complexity. To fuel its next phase of digital growth, Nahdi needed a stronger payments foundation in KSA–one that could handle immense transaction volumes while maintaining consistent performance, support a wide mix of local and global payment methods, and drive efficiency. Real-time acceptance data and actionable performance insights were also key priorities.
To maintain its market leadership, Nahdi ultimately sought a strategic infrastructure partner with local expertise and a unified API that could simplify the complexity of the Middle Eastern payment landscape.
Solution: Local expertise, global standards
Checkout.com helped Nahdi implement a high-performance framework designed to handle peak traffic with consistency and reliability. With Checkout.com’s deep regional expertise and unified infrastructure, Nahdi successfully optimized its payment switch to ensure stability and growth.
The partnership delivered a comprehensive solution tailored to Nahdi’s enterprise needs:
Unified integration
Through a single connection via Checkout.com’s Unified Payments API, Nahdi gained access to a full suite of alternative payment methods (APMs), including stc pay and payment links. Beyond expanded payment choice, the Unified Payments API gives Nahdi full control over the entire payment lifecycle and the flexibility to adapt and scale its payment experiences as the business grows.
Localized power
By utilizing Checkout.com’s local capabilities in Saudi Arabia, Nahdi maximized performance for mada transactions, which form the backbone of its domestic volume.
Data-driven optimization
Real-time monitoring and reporting have empowered Nahdi to maintain a >95% acceptance rate, providing the visibility needed to scale with confidence.
Peak cycle stability
Checkout.com’s reliable infrastructure ensured that even during high-volume periods, such as the peak season in March 2026, the checkout experience remained smooth and consistent.
Flow implementation
By integrating Checkout.com’s Flow, Nahdi offloaded the handling of sensitive card data to Checkout.com’s secure, compliant infrastructure–significantly reducing its PCI DSS scope and the operational burden that comes with managing cardholder data in-house. This has allowed Nahdi to simplify its ongoing compliance management and freed its team to focus on broader business priorities.
Flexibility to power expansion
Flexibility has become increasingly critical as Nahdi continues to expand into new verticals, including healthcare clinics and other fast-growing digital initiatives. With multiple projects scaling simultaneously, Nahdi is expanding beyond traditional retail pharmacy into primary healthcare through NahdiCare clinics, alongside expanding digital health services (telemedicine and home care). Checkout.com’s modular infrastructure gives Nahdi the agility to adapt its payment setup quickly to support rapid innovation and consistent performance across every customer touchpoint.
Results: Stability powering performance
Through its partnership with Checkout.com, Nahdi has transformed its payments into a measurable driver of performance, reliability, business value, and customer trust.
The partnership delivered:
- Noticeable uplift in average acceptance rate.
- Consistently reliable performance throughout peak sales periods.
- A smoother checkout experience for millions of customers across the GCC.
With stronger payment performance and greater operational visibility, Nahdi is well-positioned to continue its digital growth across healthcare, retail, and emerging service verticals.
Looking ahead: Delivering personalized healthcare everywhere
By simplifying payment complexity, Nahdi is moving closer to its vision of being the most loved and trusted health wellbeing partner for all its guests.
As Nahdi continues to expand across healthcare, retail, and digital services, Checkout.com remains a strategic long-term partner, providing the infrastructure and scalability needed to keep it competitive in the growing telehealth sector, especially as customer expectations continue to evolve.