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Products used
Faye is redefining travel insurance with a person-first approach that supports the entire journey – from booking to takeoff to checkout. Covering health, trips, baggage, and even pets, Faye combines 24/7 assistance and emergency medical coverage with an award-winning digital app. Travelers benefit from whole-trip travel protection, real-time flight alerts, telemedicine in 21 languages, as well as fast reimbursements on approved claims and common travel hiccups via Faye Wallet, and whole-trip protection.
As a fast-scaling insurtech meets fintech company in the Travel & Hospitality sector, Faye needed a payments partner that could match their ambition. Partnering with Checkout.com gave the company a payments foundation built for scale and the strategic support to keep growing with confidence.
Challenge: Finding a payments partner to fuel growth
As a new business planning for significant growth over the next five years, Faye needed a payments partner that could provide strategic guidance and proactive support to match their ambitions. While the team continued to work with multiple providers, they were looking for a primary partner focused on optimizing performance and delivering tailored account management to help scale efficiently and control costs.
Faye was looking for a partner that could:
- Deliver tailored account management instead of generic support channels
- Support a high-growth trajectory with proactive guidance
- Maintain a constant focus on performance for travel and hospitality
- Reduce processing costs with smarter scheme and fee optimizations
“Checkout.com quickly recognized the potential in us. They not only understood our idea but also believed in what we could become. Rather than simply offering to be another payments provider, they proactively reached out, bringing with them a human touch and ongoing support at critical moments.”
Idan Levi, VP of Finance, Faye
Solution: Checkout.com as Faye's strategic payments partner
Dedicated partnership and account management
Unlike PSPs that route support through tickets or generic inboxes, Faye has a dedicated Account Manager providing expert advice, regular scheme and fee updates, and ongoing strategic guidance.
Performance boost with Intelligent Acceptance
With Checkout.com’s Intelligent Acceptance, Faye benefits from smarter routing that continually adapts to maximize authorizations. This ensures authorizations are maximized at scale, ensuring growth isn’t lost to failed transactions.
Cost efficiency with Network Tokens
Faye adopted Network Tokens to replace static card details with secure, tokenized credentials. The result: smoother transactions, fewer declines, and reduced processing costs.
Broader payment choice with digital wallets
Through Checkout.com’s Flow integration, Faye now offers Apple Pay and Google Pay – aligning with how modern travelers prefer to pay.
Strategic guidance for agile growth
Beyond payments, Checkout.com provides one-to-one strategic guidance. This enables Faye to focus on expansion, including new travel services like lounge access, eSIMs, and taxi services.
“Working with Faye has been a true partnership from day one. They’re scaling quickly, and our role is to make sure their payments keep pace. By combining tailored guidance with performance-driven adjustments, we’re supporting their growth every step of the way.”
Yarden Holzer, Account Manager, Checkout.com
Results: Performance that holds steady – even as volumes quadruple
The strategic partnership between Faye and Checkout.com has delivered significant performance improvements and provided the support needed for rapid scaling. Highlights include:
AI-optimized payments
Faye has maintained consistently high acceptance rates since go-live, even as transaction volumes have quadrupled. Powered by Intelligent Acceptance, Checkout.com’s AI continuously refines approval flows to preserve performance and support scale.
Lower costs with Network Tokens
With Checkout.com’s Network Tokens, Faye benefits from smarter scheme fee management, reducing costs and improving efficiency. The efficiencies protect margins and align with Faye’s long-term growth plans, ensuring payments perform as volumes continue to rise.
A partnership that operates like an extension of the team
Faye now has the high-touch payments guidance and strategic expertise of a dedicated Checkout.com team, which they consider as a true differentiator.
“What sets Checkout.com apart is the level of support and partnership they provide. Unlike others, they’re there to ensure we succeed, guiding us to the right outcomes. The depth of relationship and hands-on support that Checkout.com offers is truly unique and nearly impossible to quantify.”
Idan Levi, VP of Finance, Faye
Looking ahead
Faye is continuing on their high-growth trajectory, with Checkout.com as a key strategic partner. Together, the focus is on scaling without compromise, ensuring growth efforts are not wasted and that every new initiative is supported by reliable, accelerated payments.
With dedicated, one-to-one guidance and strategic expertise from the Checkout.com team, Faye has a payments partner invested in helping the business succeed – now and into the future.