PerfectStay strengthens its payment infrastructure with Checkout.com to support international expansion

Since 2016, PerfectStay has enabled major brands to offer personalized stays to their customers by managing all the operational complexity associated with travel. To achieve this, the company developed a platform combining travel offers, technology, and digital marketing, operating as a 100% digital tour operator under a B2B2C model. Travel companies are, by nature, internationally focused. 

As its business grew, payment management naturally became more critical. Each new market brings its own constraints, leaving little room for error regarding performance and user experience. 

The company chose to partner with Checkout.com to support this evolution.

Implementing a reliable payment infrastructure 

Before working with Checkout.com, PerfectStay (owned by HBX Group) faced several limitations in its payment infrastructure. The company relied on a single provider, which could limit its ability to ensure payment processing continuity. 

At the same time, its international expansion, particularly into Saudi Arabia, required a partner capable of delivering high performance in specific regions like the Middle East. As one of the first payment players to establish a local presence, Checkout.com benefits from a strong position and deep market knowledge, fostering long-term trust with local payment stakeholders.

The partnership with Checkout.com aimed to address these constraints through a global payment infrastructure combined with advanced optimization tools. Today, Checkout.com supports PerfectStay across several strategic entities, notably in France, the UK, and Saudi Arabia, managing payment flows consistently while adapting to each market. 

This collaboration relies on several key solutions:

• An acquiring solution to process payments at a global scale.
• Authentication tools to secure transactions.
• Intelligent Acceptance, which automatically optimizes acceptance rates.
• Fraud Detection Pro, to strengthen risk management.

Activating Intelligent Acceptance allows for real-time transaction adjustments based on issuer preferences and local rules, thereby improving acceptance rates. 

The integration of Apple Pay and Google Pay has also transformed the user journey by simplifying authentication steps and reducing friction at checkout. 

Beyond technology, PerfectStay benefits from structured support, including monthly meetings and regular business reviews to monitor the performance of implemented solutions and adjust strategies as needed.

"Our international expansion required a payment infrastructure capable of adapting quickly to very different markets. With Checkout.com, we have a partner that can support us locally while maintaining global consistency in our payment strategy." Nada Touaini, CFO at PerfectStay

Measurable gains from the first optimizations 

Since implementing Checkout.com solutions, PerfectStay has seen a clear improvement in its payment performance:

• The net acceptance rate reached 94% (excluding financial and risk declines).
• The activation of Intelligent Acceptance led to a 3.74% increase in the gross acceptance rate.
• Apple Pay and Google Pay now account for approximately 75% of traffic, reducing failures related to 3DS authentication, which represented only 1% of failures in March 2025.

These developments result in more reliable payments and less friction in the user journey.

"During the integration of Checkout.com’s solutions, we particularly appreciated the clarity of the documentation and the ease of communication with the teams. This support allowed us to deploy the solutions quickly and confidently, resulting in a frictionless transition." Claire Dauvergne, Project Manager at PerfectStay

Extending optimization beyond payments 

The partnership continues to evolve. Future steps include activating Network Tokens to complement Intelligent Acceptance. 

This approach will further optimize payment performance. While Intelligent Acceptance adjusts shared data, transaction routing, and retry strategies in real-time, Network Tokens replace sensitive card data with secure tokens provided by card schemes. 

The goal: better acceptance rates, higher conversion, and new revenue opportunities, without additional integration or heavy operational overhead. These initiatives continue the optimizations already in place, aiming to adapt payments to the specificities of each market.