Issue a refund
Find information on how to use the Hub, manage your account, and fees.
Find information on payment methods, testing, and implementation.
Find information on charges, refunds, and payouts to cards.
Find information on webhooks, statements, reports, and reconciliations here.
Find information on fraud detection, Payment Services Directive 2 (PSD2), 3D Secure (3DS), and disputes.
Find information on how to integrate, configure, and troubleshoot ecommerce platforms.
See our statements endpoint documentation.
Statements enable you to view the processed amount, refunds, chargebacks, processing fees, rolling reserve moments, and general adjustments for a given period in your account.
They are generated automatically, based on your payout frequencies, and you can find them in the Statements screen in the Hub.
For more information, see our statements guide.
See our testing documentation for the various test card numbers (including those for 3D Secure transactions), and all the information you need to run tests in your sandbox environment.
For the test (sandbox) environment, email [email protected] to get new payment methods added to your account.
For the live environment, either contact your Account Manager or email [email protected] to get new payment methods added to your account.
You can find out more about the payment methods we support on our documentation site.
You can sign in to the Hub by going to https://hub.checkout.com. Use the account credentials provided to you in your account-creation email.
If you don't have an account yet, sign up for a test account.
In short, SCA only applies to you if both of the following statements are true:
To reset the password on your live account, complete the Forgot Password form.
To reset the password on your sandbox account, complete the Reset Sandbox password form. You'll then receive an email with instructions on how to reset your password.
Sign in to the Hub, and then go to the Payments screen, where you'll find the full payment activity for your business.
Alternatively, use the get payment details endpoint to check the status of a specific payment.
For more information, read our guide on managing payments from the Hub.
You can issue a refund (fully or partially) either by using the Hub, or by calling the Refund endpoint.
For more information, see Refund a payment.
A chargeback occurs when a customer questions the validity of a transaction and contacts their bank (the issuer) to get a refund.
Customers may dispute payments for various reasons, including suspected fraud, being charged more than they expected, and not receiving the product or service.
Email us at [email protected].