In both reports, you'll find our dispute indicator codes, which help you match up the financial activity on your account with the progress of dispute cases.
The best way to track the progress of a dispute case is to use the payment ID (prefixed with pay_) of the payment to which the dispute applies. The payment ID stays the same across the Hub, Reconciliation API, and webhooks.
Sometimes, you may receive two disputes against the same payment. These will show as two separate ADJM records for the same payment ID, with a different time for each.
Differences between disputes and payments reports
You will see different data for the same dispute case depending on which report you use. The disputes report records all dispute-related status changes. The payments report only records actions that have a financial impact on your account.
For example, if you lose a dispute, this will be reported in the disputes report with an RPDL indicator. But, because the disputed amount was already taken from your account when the dispute was first raised (ADJM), this will not be reported in the Reconciliation API payments report.
To generate a disputes report, and view any you've previously created, log in to the Hub, go to Reports, and the find the Disputes section. Click New report to create a new disputes report.
These reports list all of the disputes that occurred during the selected period, with various columns providing more information about each event.
Here’s a simplified example of what two separate dispute cases might look like in your Hub disputes report if you sort the data by payment ID.
As with the Hub's disputes reports, look up the payment ID of the disputed payment you’re interested in to find out more about it.
Here's a simplified example of two separate payments in a report, one of which has a dispute raised against it.
The action type column tells you what action was taken (where there are duplicates, it means there were multiple financial implications caused by that same action), and the breakdown type tells you more about the financial implication.
Looking at the action type and breakdown type columns for the second payment (pay_code_y), you can see a dispute has been raised against it.
The ‘Chargeback’ action type appears twice because the payments report covers any action that has a financial impact on your account. So, in this case, first the disputed amount was debited from your account, and then you were charged a scheme fee for that same dispute.
The table below lists all the dispute indicator codes you’ll see in both the disputes reports from the Hub and the payments reports from the Reconciliation API.
Each code is associated with a different dispute status, allowing you to track the progress of live disputes as the cases progress.
If you want to be notified every time a dispute’s status updates, you can subscribe to the associated webhook.
Our API does not currently return retrieval requests.
You’ve received a request for more information (also known as a retrieval request). A dispute may be raised if you do not respond.