Statements explained
Last updated: April 29, 2022
Statements give you an overview of your payouts, as well as a more detailed rundown of your business activity, including processed amounts, refunds, chargebacks, fees and rolling reserves.
Learn more about each section of your statement below.
Dates and times in statements, including the period each statement covers, are given in Coordinated Universal Time (UTC).
The header appears on the top part of each page of every statement. The example below is from page one, but subsequent pages follow a similar, slightly lighter, format.
Label 1 - Your legal business details: the name and address details of your business's legal entity. The legal entity is a person or business with the legal capacity to enter into agreements or contracts.
Label 2 - Statement details: statement-specific details, showing the merchant account, business name and the unique ID of the statement. Reference the statement ID if you have any questions or queries about a particular statement.
Label 3 - Statement information: the statement date is the issuing date of the statement. The statement period is the period covered by the statement.
An overview of all the payouts you will receive during the agreed settlement cycle. Amounts are sorted by the currency of the receiving bank account.
- Payout currency: the currency of the payout.
- Amounts carried forward: the amount carried forward from the previous period.
- Amounts this period: the net amount processed during the invoice period. This is explained in further detail below.
- Payout fees: an associated fixed fee applied by Checkout.com for each payout.
- Net amounts paid out: a calculation of amounts carried forward, amounts this period, and payout fees.
- Date to be paid: the date the payout will be sent to your bank account.
- Payout ID: the unique ID associated with each payout.
The payout breakdown is a breakdown of the amounts this period. All listed activity happened within the statement period.
Here's a breakdown of how we calculate your payouts:
- Section A - Processed amounts: total amounts processed.
- Section B - Refunds: refunded payments occurring within the statement period.
- Section C - Chargebacks: chargeback payments taken.
- Section D - Fees: fees charged for all payments. Learn more about fees.
- Section E - Rolling reserve movements: the business’ rolling reserve financial status.
- VAT: only applicable to merchants in the UAE (ISO-code ARE), it shows the amount of value-added tax charged. Learn more below.
- General adjustments: used in rare cases when a statement needs to be adjusted. For example, if an unforeseen change occurred during the period.
This table shows a list of sales data during the statement period, arranged by the original payment method and the processing currency.
This table shows refunded payment data during the statement period. Please note, refunds could be related to processed amounts from a previous period. The items are ordered by the original processing currency and payout currency.
You can see how many refunds were processed with a certain payment method in a particular processing currency, and the total amount in the payout currency for each of the categories.
The total refunded amount is deducted from the total processed amount.
This table shows chargeback payments that occurred during the statement period. Please note, chargebacks could be related to processed amounts from a previous period. The items are ordered by the original processing currency and payout currency.
You can see how many chargebacks were processed with a certain payment method in a particular processing currency, and the total amount in the payout currency for each of the categories.
The total chargeback amount is deducted from the total processed amount.
In this section, you can read detailed information about the fees charged for transactions during the statement period. The fees are ordered by the original payment method in the payout currency.
To make things easier, we break the fees down into the following sections:
- Card acquiring & APM fees: all fees associated with card acquiring, schemes, other networks, and alternative payment methods.
- Chargeback related fees: including both chargebacks and representment fees.
- Payment gateway fees: all fees associated with the gateway, such as authorization and refund fees.
We then combine these three fees to give the total fees, which is deducted from the total processed amounts.
Note
If your business is registered in the United States, your fees have different names. Learn more about the terminology used for US merchants.
We apply gateway fees for the following actions:
- Authorization: every authorization transaction request.
- Capture: all capture transaction requests (successful or unsuccessful).
- Refund: all refund transaction requests.
- Void: all void transaction requests.
Information
This section is dependent upon your pricing plan, and different fees may apply.
This section is a summary of your business’s rolling reserve financial position throughout the statement period.
The rolling reserve is an amount retained by Checkout.com. It consists of a percentage of every transaction and is held for a variable amount of time—typically, 28 weeks.
In this section, you can read detailed information about the fees charged for transactions during the statement period. The fees are ordered by the original processing currency and payout currency.
To make things easier, we break the fees down into the following sections:
- Network & processing fees: all fees associated with card acquiring, schemes and other networks.
- Chargeback related fees: including both chargebacks and representment fees.
- Payment gateway fees: all fees associated with the gateway, such as authorization and refund fees.
We then combine these three fees to give the total fees, which is deducted from the total processed amount.
Go back to fees.
Some of our merchants have their businesses in the United Arab Emirates (UAE). Since January 1, 2018, the UAE is applying a value-added tax (VAT) to all financial services. You can find your VAT invoice on a separate page for each business registered in the UAE.
The header of the VAT Invoice shows some additional information to that explained in the header.
Information added to the VAT invoice header:
- Label 1: information specific to the relevant Checkout.com subsidiary in the UAE.
- Label 2 - VAT number: the merchant’s business VAT Number.
An overview of the VAT amount to be charged for the invoice period. It's split into VAT amounts per payout; these are then calculated to display the total amount of VAT owed in the local subsidiary’s currency.
Each payout is broken down into two parts:
- Fees: the total fees represented in the fees section of the statement plus the payout fee.
- VAT: the VAT charge applied to the total fees. This represents 5 percent of the fees amount.
In a consolidated statement, there is a new section for each payout.
This section shows you the payouts (in the respective payout currency) each of your business entities will receive. You'll find it on your statement, after the payout summary and payout breakdown.
Each business share is broken down into two parts:
- Amounts carried forward: the amount carried forward from the previous period.
- Amounts this period: the net amount processed during the invoice period.
Information
You can request to receive payouts for your individual business entities to the same bank account. This consolidates your businesses' activity into one statement.
The distribution of a payout is further broken down as shown in the payout summary.