Report

The Hidden $20.3 Billion: The cost of disconnected payments

This report provides an end to-end analysis of the payments value chain for merchants and identifies where optimization gaps remain. It looks at data gathered from over 5,000 consumers and 1,500 merchants in the US, UK, France and Germany. 

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In this report you will learn:

  • The cost of false declines to merchants and the digital economy

  • How do consumers value their checkout experience and why might merchants be on the backfoot

  • What customers are willing to pay for better payments and how fast-growing brands approach payments.

  • How do we re-evaluate risk, and improve payments

Table of Contents

  • 7 chapters

  • 21 Pages

  • 72 Min read

  1. 01.

    Acknowledgment

  2. 02.

    Executive summary 

  3. 03.

    Valuing payments  

  4. 04.

    Economic hit

  5. 05.

    Inside story 

  6. 06.

    The heart and the head

  7. 0.7

    Concluding thoughts