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Update your Hub settings

Last updated: April 29, 2022

Find out how to update your personal settings and view or edit the business account settings in the Hub.

About user roles

The Hub comes with three pre-defined roles: administrator owner, administrator, and user. The administrator owner is the initial administrator for the account.

Each role comes with its own set of permissions, as described in the table below.

PermissionAdministrator OwnerAdministratorUser

View dashboard KPIs

View payments

Access payments and customer information.

Manage payments

Create, capture, void, and blacklist payments. Manage customers and cards.

Manage refunds

View and generate reports

View and download financial statements

View disputes

Manage disputes

Respond to a dispute. For example, by submitting evidence.

View business settings

Access bank account payout settings.

View and manage channel settings

Manage success/failure URLs, webhooks, and API keys.

Administrator owners can also add/edit channel URLs and edit certain details of the payout bank account.

Manage users

My profile

The My profile section is where you can configure your dashboard display currency and dashboard display timezone, manage your personal account settings, and update your password. This is accessible to all users. 

my profile

Manage the channel settings

The Channels section is where administrators can manage all channel-specific settings: API keys, URLs, and webhooks. If you have multiple channels, make sure to select the correct one from the list on the left before making any changes.

Manage the API keys

You can view the public and secret API keys used to authenticate your business, as well as regenerate them if needed—for example if you think they might have been shared when they shouldn't have been.

  1. In the API keys section, you can view your current public and secret key.
  2. Review the warning, then enter your password.
  3. Select Update secret key to confirm.


If you think the security of one of your keys may have been compromised, you can select Regenerate next it to replace it with a new one. Note that this will require updating your integration with the new key.

Update the URL

If you've made any changes to your success URL or failure URL, you'll need to update your settings accordingly.

channel settings
  1. In the URLs section, edit your URLs as required.
  2. Select Save changes to confirm. Your changes are applied instantly.

Create a new channel

If you are an admin owner, you can create a new channel as described below.

channel settings
  1. Select New channel in the top left.
  2. Enter your channel details.
  3. Select Save channel to confirm.
  4. Review the terms and conditions.
  5. If everything looks okay, tick I agree with all the above then select Confirm agreement. Your channel is created and added to the list of channels on the left.

Manage webhooks

All administrators can add, edit, or delete webhooks. For more information, see Manage webhooks in the Hub.

Manage the business settings

Manage the users

The User management section allows administrators to view and manage users. You can edit an existing user's permissions in order to change their role or add/remove access to a specific business. Note that permissions are always granted by business, rather than at the account level.

user management

Add a new user

To add a new user, select New user, found in the User management section of Settings (see screenshot above).

Once created, their profile is added to the user list and they will receive an email inviting them to log in to the Hub.

Update the bank account details

If you are an admin owner, you can update your bank account details—such as the IBAN, sort code, bank address, or account number.

  1. Go to Settings > Payouts.
  2. Select a bank account. The bank account details are displayed in a new window.
add user
  1. Select Edit.
  2. Make your desired changes.
  3. Select Save changes to confirm.


To add a new bank account or edit an existing bank account's country, currency, or account holder, please contact our Sales Support team at: