Get started
Last updated: April 29, 2022
Find out more about the Hub and what it can do for you. If you haven't got an account yet, sign up for a test account now.
There are two environments for you to choose from when logging in to the Hub:
- the live environment
- the sandbox environment
The live environment enables you to monitor your business's performance in real time.
The sandbox environment allows you to safely try out the Hub's features. For example, you can create payments using our test cards without running the risk of actually charging a customer.
Information
If you are logging in for the first time, you will need to set a password for your account. Your login details will be the same for both the live and sandbox environments.
Getting around the Hub is really easy—just select an icon in the sidebar to access the corresponding screen.
Tip
If your display is on the smaller side, select Collapse sidebar at the bottom of the left menu to give the content more space. You can always revert back to the standard view by selecting the icon again.
If you have multiple business channels, the Hub will combine and display data for all of them by default. To view data related to a specific business channel, select the drop-down menu in the top left and choose a business channel.
By default, the Hub displays today’s data in the Dashboard, Payments, and Customers screens.
If you want to view older data, select Date filter in the top right then select a date or date range. To select a date range, select the start date then the end date. Your selected date range will be highlighted in green.
The Hub will temporarily save this date filter for you, so you can switch from one screen to another without having to set it again. It will automatically set the default back to today’s date next time you log in.
The dashboard is the first thing you see when you log in to the Hub. It allows you to check how your business is doing at a glance. You can review your key performance indicators, refunds, disputes, payment methods and currencies.
Dashboard display currency and timezone
You can change the dashboard display currency in the Settings screen. Note that this won’t affect the processing and payouts currency displayed in any other areas of the Hub. You can also change the display timezone, though reports downloaded within the Reports section will always use a UTC timestamp.
The key performance indicators (KPIs) provide you with an at-a-glance overview of how your business is performing.
The following table describes each KPI displayed in the Hub:
| Card Key performance indicator | Description |
|---|---|
Total revenue | Sum of all captured payments. |
Net revenue | Sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments. Net Revenue = Total revenue - refunds value - net disputes |
Approved sales | Number of captured payments. |
Customers | Number of unique buyers. |
Refunds value | Sum of all refunded payments. |
Refunds | Number of refunds. |
Dispute value | Sum of the values of chargebacks that require evidence (ADJM) or that have been submitted to arbitration (ARBR). Learn more about dispute codes. |
Dispute count | Number of chargebacks that require evidence (ADJM) or that have been resolved automatically (AUTO). Learn more about dispute codes. |