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Agentic Commerce 2026

The State of Consumer Demand and Merchant Readiness

AI is reshaping how brands compete – 42% of merchants are already testing agentic commerce. This creates a new commercial dynamic, raising both risk and opportunity. Explore consumer attitudes towards AI agents across six countries, and discover how merchants are moving from ideas to action.

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Agentic Commerce 2026

Over 12,000 consumers and Heads of Payments. This is the state of agentic commerce.

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The race for readiness

  • 70% of merchants say agentic commerce will be the most disruptive force their industry has ever seen
  • Nine in ten merchants say they are actively preparing for agentic commerce
  • 76% say payment providers will play a decisive role in agentic commerce scalability
  • 25% of consumers would stop using an agent if a purchase was difficult to dispute

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