Frequently asked questions
Checkout.com is a global payments platform that supports multiple payment methods across a variety of currencies. It allows shoppers to store their payment details once and use them across all businesses that use Checkout.com.
Currently, businesses registered in the UAE, US and UK who have enabled this feature can allow their shoppers to store payment methods. We may explore other regions in the future.
You can save your credit and debit cards for faster checkout.
Checkout.com supports all major card types, including American Express, Diners Club, Discover, Mastercard, JCB and Visa.
To make a purchase using one of your stored payment methods in Checkout.com:
- Verify that the email identified is the one associated with your account.
- Request a one-time password (OTP).
- Confirm the OTP.
- Select the card you want to make the payment with.
- Proceed to checkout.
You can easily create a Checkout.com account when you're purchasing with a participating merchant. Simply:
- Check the box that says "Save card details to checkout faster everywhere Checkout.com is available" (next to the Checkout.com logo).
- Enter your email when you see "Check out faster with saved details" (next to the Checkout.com logo).
- By doing either of these, you'll confirm your email and phone number and set up your account for faster future checkouts.
Yes, you can use store payment for subscription payments in merchants that have the feature enabled.
You can store as many payment methods as you want in your Checkout.com account.
Yes, you can view your past purchases in the Purchases section of your account in the consumer dashboard.
No, you cannot change the email or phone number associated with your Checkout.com account. You must delete your existing account and create a new account with your updated information.
You'll receive a one-time password (OTP) when logging into your Checkout.com consumer dashboard or when retrieving saved card details during a purchase.
To ensure you get your OTP, please make sure the contact details you've entered are correct. If you don't receive it, check for any network issues.
When you're asked to authenticate (either when making a payment or logging into your dashboard), you can choose to receive the OTP via phone number, email, or WhatsApp. If your details are accurate, you should get the OTP within seconds. If not, double-check your information or contact our support team.
To add a new payment method, after you confirm the OTP, select Add card. Once you make the payment, the card will be saved for future transactions.
To edit the default payment method in your Checkout.com account:
- Sign in to the Dashboard.
- Go to Payment methods.
- Select the (...) button next to the payment method you want to set as default and select Set as default.
To verify your email, open the link embedded in the welcome email and proceed to sign in to the Dashboard.
To view information about your recent purchases:
- Sign in to the Dashboard.
- Go to Purchases.
- Select the purchase to view more details.
No, any data related to your previous purchases won't be carried over to the new account.
You can't directly edit the email or phone number associated with an existing Checkout.com account. Instead, you'll need to delete your current account and then create a new one using your preferred, updated contact information.
Checkout.com uses advanced encryption and security protocols to protect your data.
- We are PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant, the highest standard set by the payment card industry to ensure that cardholder data is processed, stored, and transmitted in a secure environment.
- Our systems are also ISO27001 certified. Your data is encrypted in transit and at rest. We put in place appropriate measures to secure personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorized manner.
We continually review the security measures we have in place to ensure they are appropriate.
We only share with businesses information necessary to process your order, like your email, phone number, shipping/billing address, and card expiration date. We’ll never share your full card number or CVV code.
No, you cannot change the email or phone number associated with your Checkout.com account. If you are certain that you have not saved your card details with Checkout.com, this could be a phishing attempt. Contact our support email as soon as possible.
To delete payment methods you’ve stored with your account:
- Sign in to the Dashboard.
- Go to Payment methods.
- Select Remove card to delete the selected card.
Note: Ensure the card you want to delete is not the default card.Alternatively, you can delete your Checkout.com account to remove all of your saved payment methods.
To delete your Checkout.com account:
- Sign in to the Dashboard.
- Go to Settings.
- Select Delete your profile.
Alternatively, you can delete one or more payment methods without deleting your Checkout.com account.
If you have any queries about a purchase, contact the merchant directly.
To return an item or request a refund, contact your merchant directly.
There could be several reasons. Check with your bank or sign in to the consumer dashboard and contact our support team.
To raise an issue, sign in to the Checkout.com consumer dashboard. You can find the Contact us section under Settings. Use this option to contact our support team.
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