Transparency is a recurring Checkout.com value that is reflected in our pricing promise, our security protocol and our legal agreements.
MONEY TRANSMITTER LICENSES
Money transmission services in New York are provided by Global Transfers LLC (NMLS # 1750101). For any disputes or complaints, please contact Global Transfers customer support at [email protected]. Should your complaint regarding Global Transfer’s money transmission services remain unresolved, please contact the relevant state, as described below.
2 STATE SPECIFIC DISCLAIMERS
2.1 New York
New York Department of Financial Services
If you have a complaint, please contact Global Transfers LLC at (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Global Transfers LLC money transmission activity, you can direct your complaint to the New York State Department of Financial Services at:
DFS consumer complaints email: [email protected]
Toll Free: 800-342-3736
Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.
NY e-Licensing Portal for filing a complaint:
New York Department of Financial Services complaint page: https://www.dfs.ny.gov/complaint
3 NMLS Consumer Access
NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.