Legal

Transparency is a recurring Checkout.com value that is reflected in our pricing promise, our security protocol and our legal agreements.

MONEY TRANSMITTER LICENSES

Money transmission services are provided by Global Transfers LLC. For any disputes or complaints, please contact Global Transfers customer support at USComplaints@checkout.com. Should your complaint regarding Global Transfer’s money transmission services remain unresolved, please contact the relevant state, as described below.

Jurisdiction Regulatory Agency

New York

New York State Department of Financial Services

New Jersey

State of New Jersey Department of Banking & Insurance

2 STATE SPECIFIC DISCLAIMERS

2.1 New York 

New York Department of Financial Services 

If you have a complaint, please contact Global Transfers LLC at 1.866.212.0771 or USComplaints@checkout.com. If you still have an unresolved complaint regarding Global Transfers LLC money transmission activity, you can direct your complaint to the New York State Department of Financial Services at:

Online: https://www.dfs.ny.gov/complaint

DFS consumer complaints email: consumers@dfs.ny.gov

Toll Free: 800-342-3736

Fax: 212-480-6282

Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.

NY e-Licensing Portal for filing a complaint:

New York Department of Financial Services complaint page: https://www.dfs.ny.gov/complaint

3 NMLS Consumer Access

NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.