Transparency is a recurring Checkout.com value that is reflected in our pricing promise, our security protocol and our legal agreements.
Money transmission services in New York are provided by Global Transfers LLC (NMLS # 1750101). For any disputes or complaints, please contact Global Transfers customer support at [email protected]. Should your complaint regarding Global Transfer’s money transmission services remain unresolved, please contact the relevant state, as described below.
New York Department of Financial Services
If you have a complaint, please contact Global Transfers LLC at (888) 213-2099 or [email protected]. If you still have an unresolved complaint regarding Global Transfers LLC money transmission activity, you can direct your complaint to the New York State Department of Financial Services at:
Online: https://www.dfs.ny.gov/complaint
DFS consumer complaints email: [email protected]
Toll Free: 800-342-3736
Fax: 212-480-6282
Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.
NY e-Licensing Portal for filing a complaint:
New York Department of Financial Services complaint page: https://www.dfs.ny.gov/complaint
NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.
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