More friendly, less fraud: how merchants can build ecosystems of trust to the benefit of all.

Billions of dollars are refunded in the form of chargebacks to customers every year. In 2020, the rapid increase in online sales as a result of the pandemic, while welcome in terms of revenue, saw a significant rise in chargebacks and friendly fraud.

Yet, it’s surprising that 67% of merchants don’t even receive the fraud and chargeback analytics which would empower them to act preemptively.

In this Build Beyond session, we’ll look at how merchants can work with consumers to reduce chargebacks. We’ll unpick trends in consumer behavior and how data can help iterate and learn plus we’ll look at how the right kind of fraud solutions are key to building ecosystems of trust between consumers and merchants.