A conversation with Steve Klebe, Head of BD, Google Pay
The impacts of COVID-19 have accelerated the shift to digital payments. And despite the challenges merchants face right now, there’s a vast opportunity to use recent events as a catalyst to transform payments and turn them into a growth enabler as businesses rebuild from the crisis.
In this video, industry stalwart and Head of BD — PSP Partnerships at Google Pay, Steve Klebe, speaks with our Chief Commercial Officer, Bradley Riss, about how COVID-19 has impacted the payment landscape. They also provide a blueprint for how merchants can harness these changes to turn current challenges into opportunities. Key takeaways from the conversation include how:
COVID-19 will inspire a wave of payment innovation that will create short-term complexity for merchants.
It’s never been more important for merchants to understand their consumers’ preferences to ensure they win — and keep — their business.
Adaptability is and will become an increasingly important attribute for all businesses in the post-COVID world.
Payments are a critical enabler of business. They cannot be an afterthought anymore.