For the test (sandbox) environment, please email email@example.com to add new payment methods to your account.
For the live environment, please get in touch with your customer success manager to add new payment methods to your account.
You can find out more about the payment methods we support on our documentation site.
No, the Reconciliation API is not available in the sandbox environment. You must have a live account to use the Reconciliation API.
If you don't have account credentials for the Hub, you should request credentials from your company’s Hub account administrator.
Data is held in sandbox for seven days before being deleted. Unused accounts are deleted after one month of inactivity.
If you receive an error code, it means something has gone wrong with your request. The code will tell you the nature of the problem, with the usual issues being invalid formatting (like an invalid shipping address) and processing errors (like a payment method not being supported). Please refer to our error codes guide to learn about specific codes.
In your Hub account, go to Settings > My profile and scroll down to the Profile information section. You'll need to enter your current password before changing it.
Yes. However, you will only receive webhook notifications specific to the API used. So if, for instance, you request a payment using the Unified Payments API, you will only receive webhooks for event types associated with the Unified Payments API.