# Scheme case details

A dispute's scheme case files can help you to understand why a dispute was raised, or why it was rejected after you submitted evidence. You can get the scheme case files using the Dashboard or the API.

> **Note**
>
> Scheme case details are only available for Visa disputes. To view dispute case files for other schemes, contact the [Disputes Resolution Team](mailto:disputes@checkout.com).

The scheme case files are available for download after a [dispute's status](https://www.checkout.com/docs/risk-management/disputes/disputes-api.md#Dispute_statuses) changes to _Dispute evidence required_ or _Dispute lost_.

---

## Get scheme case files in the Dashboard

1. Sign in to the [Dashboard](https://dashboard.checkout.com).
2. Go to _Payments_ > _Processing_ > _Disputes_.
3. Select a disputed payment to view its details.
4. Download the scheme case files.

---

## Get scheme case files using the API

You can get a dispute scheme's case files using the [Dashboard](https://www.checkout.com/docs/dashboard/disputes.md#View_payment_details), or the following endpoint from the [Disputes API](https://api-reference.checkout.com/#tag/Disputes):

> **Information**
>
> For the full API specification, see the [API reference](https://api-reference.checkout.com/tag/Issuing-disputes/#operation/getDisputeSchemeFiles).

> **Information**
>
> Your base URL's `{prefix}` value is unique to your account and environment. To learn how to retrieve your base URLs for the sandbox and production environments, see [API endpoints](https://www.checkout.com/docs/developer-resources/api/api-endpoints.md).

**Production**

`GET` `https://{prefix}.api.checkout.com/disputes/{dispute_id}/schemefiles`

**Sandbox**

`GET` `https://{prefix}.api.sandbox.checkout.com/disputes/{dispute_id}/schemefiles`

### Response example

```json
{
  "id": "dsp_rbhwd2qrg13uhrp2newf",
  "files": [
    {
      "dispute_status": "dispute_lost",
      "file": "file_6lbss42ezvoufcb2beo76rvwly"
    }
  ],
  "_links": {
    "self": {
      "href": "https://{prefix}.api.checkout.com/disputes/dsp_rbhwd2qrg13uhrp2newf/schemefiles"
    }
  }
}
```

To view a referenced file, call the [Get file information](https://api-reference.checkout.com/tag/Disputes/#operation/getFileInformation) endpoint with the file's ID returned in the response.