# Generate payment proof documents

You can generate a downloadable PDF that confirms a payment event directly from the Dashboard. Share these documents to support customer queries, fulfillment release, finance reconciliation, and dispute evidence.

You can generate a:

- Proof of Refund PDF
- Proof of Capture PDF
- Proof of Void PDF

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## Proof of Refund

Generate a Proof of Refund PDF from the _Payment details_ page, so you can send this to your customers as proof that a refund has been initiated.

Users with the [Manage payment documents](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-users/user-permissions.md) permission can generate a _Refund PDF_ for payments that have been refunded or partially refunded.

To generate a Proof of Refund PDF:

1. Sign in to the [Dashboard](https://dashboard.checkout.com/).
2. Go to _Payments_ > _Processing_ > _All Payments_.
3. Select the relevant payment to open its _Payment details_ page.
4. At the top of the _Payment details_ page, select _Refund PDF_.

The Proof of Refund PDF contains two sections:

- Refund information, which includes the date and amount of the original charge.
- Account holder information, which includes the billing information when present on the payment.

### Multiple partial refunds

Where a payment has multiple partial refunds, you can select _Refund PDFs_ to generate a zip folder that contains individual PDFs for each partial refund present on the payment.

You can also generate a PDF for a specific partial refund by selecting _Refund PDF_ directly on the partial refund event on the payment timeline.

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## Proof of Capture

Generate a Proof of Capture PDF from the _Payment details_ page, so you can send this to your customers as proof that a payment has been captured.

Users with the [Manage payment documents](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-users/user-permissions.md) permission can generate a _Capture PDF_ for payments that have been captured.

To generate a Proof of Capture PDF:

1. Sign in to the [Dashboard](https://dashboard.checkout.com/).
2. Go to _Payments_ > _Processing_ > _All Payments_.
3. Select the relevant payment to open its _Payment details_ page.
4. In the _Payment timeline_, find the capture step and select _Capture PDF_.

The Proof of Capture PDF contains:

- Customer name
- Customer email address
- Capture date and time
- Capture amount and currency
- Billing address
- Shipping address

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## Proof of Void

Generate a Proof of Void PDF from the _Payment details_ page, so you can send this to your customers as proof that an authorization has been voided.

Users with the [Manage payment documents](https://www.checkout.com/docs/business-operations/use-the-dashboard/manage-users/user-permissions.md) permission can generate a _Void PDF_ for payments that have been voided.

To generate a Proof of Void PDF:

1. Sign in to the [Dashboard](https://dashboard.checkout.com/).
2. Go to _Payments_ > _Processing_ > _All Payments_.
3. Select the relevant payment to open its _Payment details_ page.
4. In the _Payment timeline_, find the void step and select _Void PDF_.

The Proof of Void PDF contains:

- Customer name
- Customer email address
- Void date and time
- Void amount and currency
- Billing address
- Shipping address