‘Hoppa’ Expands Global Coverage with More Local Payment Methods
2 min read
Hoppa, the leading global provider of airport transfers, needed to meet the demands of its customers and support its fast-paced expansion. With millions of international customers, they chose Checkout.com as the payments partner to support their diverse and growing needs.
With more than 30 million customers covering 7,500 destinations in 130 countries, worldwide airport transport service Hoppa, knows that speed and payment method variety are key when it comes to travel transactions.
But when operating a high-growth, high-volume businesses, transaction costs can add up and cut into the bottom line. Hoppa was in need of a payments solution provider that could help them optimize their payments costs, identify potential business risks, and increase their rate of customer conversion.
Hoppa chose Checkout.com as their exclusive payments partner. Since their integration with Checkout.com’s Unified Payments API, Hoppa has seen higher conversion and more customers, which has resulted in higher overall revenue. Through consistent data monitoring, Checkout.com’s Customer Success team was also able to identify and resolve fraudulent incidents and helped minimize future risk by recommending and implementing tools such as 3D Secure and Address Verification Services (AVS). Hoppa also took advantage of Checkout.com’s Reconciliation API tool which gave them visibility into their cost breakdown per transaction to see where their high costs were coming from and helped them adapt accordingly, further boosting their bottom line.
Hoppa, a worldwide airport transport service, is on a mission to help customers navigate the world simply and effectively. Over the years, Hoppa (previously known as Resorthoppa) learned what their customers wanted – and what they wanted were more transportation and location options.
With direct access to Checkout.com’s integration and development teams, Hoppa’s onboarding process was quick and easy. Checkout.com’s comprehensive and easy-to-navigate documentation pages also made integration preparation seamless.
“At Hoppa, our platform is all about simplicity. We want customers to search, compare, and book their transport as seamlessly as possible. So naturally, we wanted to find a partner that applied that same approach to their customers, and we found that with Checkout.com,” adds Campbell.
Checkout.com’s global reach was also a major draw for Hoppa. With more transport options, locations, and an expanding customer base around the world, Hoppa needed a payments partner who could support their growing needs. Processing over 150 currencies, all international cards, and providing the most extensive selection of local payment methods available, Checkout.com provided the tools, APMs, and support they needed. "Checkout.com understands our needs and is there to grow with us,” said Philippa Campbell, Director of Finance at Hoppa.
As Hoppa continues to add new destinations and expand into new markets, they will be looking to add more Local Payment Methods and currencies to their checkout. Along with a continued focus on optimizing the payment process and improving the user experience, Hoppa is well-positioned to support their expanding and diverse customer base. “As our business expands, Checkout.com’s API tool makes it easy to add new payment methods, new currencies, and new countries through a single integration,” says Campbell.